Log into your Stripe account without a two-step authentication device or recovery code

There are a few ways to regain access to your Stripe account if you no longer have your authorized two-step authentication device and/or recovery code.

If you still have your recovery code

  1. Log in with your email address and password.

  2. Click Try another way to log in when prompted to enter your two-step authentication code.

  3. Click Use your recovery code and enter the backup code in the Emergency Code field to disable two-step authentication. As a reminder, the emergency/recovery code was shown to you when you set up two-step authentication or if you regenerated a new one.

If you lost your recovery code but still have your authorized two-step authentication device

Generate a new code from your profile settings by clicking Two-step authentication settings. The recovery code should be written down and stored in a safe place.

If you do not have your recovery code or your authorized two-step authentication device

Submit a request through the account recovery form. For security purposes, you will be asked to provide detailed information to confirm your identity, and the process will take 1-3 business days.