# "Live charges cannot be accepted" error when customer tries to make a payment (Big Cartel)

Log in to your Stripe account to see if account information is required to complete the account review process.
## Additional Information
* This error message can appear when your Stripe account is currently under review.
* [Restricted Businesses](https://stripe.com/restricted-businesses) (Stripe Terms of Service)
* [Why some businesses aren't allowed [on Stripe]](https://stripe.com/blog/why-some-businesses-arent-allowed) (Stripe Blog)