To issue a refund to a donor:
Log into your Stripe Dashboard.
Navigate to the Payments area of your Dashboard.
Click on the donation you want to refund.
Refund either the full amount or a portion of the full amount, select a reason for the refund, then click Refund.
Refunds can be issued for the full amount of the donation, or for a partial amount.
If you cannot find the donation you are looking for, try clicking View All Payments at the bottom of the Payments page.
Refunds take 5-10 days to appear on a customer's bank statement.