# Improvements to Klarna disputes management

It's important for merchants accepting Klarna payments to understand how to manage [Klarna disputes](https://docs.stripe.com/payments/klarna/disputes).
Effective August 1, 2025, merchants who accept Klarna payments and manage disputes via the Stripe Dashboard will automatically be enrolled into an improvement for Klarna `credit not processed` disputes. These disputes refer to instances where:
* The buyer has initiated a return request and would like Klarna to pause their repayments while awaiting a store refund.
* The buyer has already made a return but hasn't received a refund yet.
### **What’s changing**
If a buyer initiates a return request via the Klarna app, they're required to register their return within 21 calendar days, otherwise an inquiry will be auto-resolved by Klarna and Stripe won't need to notify merchants.
* **Prior to August 1, 2025** merchants are notified of `credit not processed` inquiries after a buyer requests a return via the Klarna app. Per our [docs](https://docs.stripe.com/payments/klarna/disputes), merchants have a 21 calendar day window to respond to inquiries before they get escalated to chargebacks. With the timeline requirements, it’s possible that merchants may need to respond to inquiries without having the physical goods returned.
* **On and after August 1, 2025** merchants will be notified of `credit not processed` inquiries after the buyer registers a return via the Klarna app. Additionally, merchants can view evidence of the return registration, such as the return date, return tracking ID, and shipping company within the Dashboard. This applies to both new and existing inquiries. For existing inquiries, the response due date will be automatically extended depending on when the buyer registers their return.
By switching inquiry notification to return registration, merchants benefit from fewer Klarna inquiries and are able to respond appropriately to an inquiry within the allotted 21 calendar day window.
### **How can I confirm these changes were made on my account?**
All merchants who use the Dashboard to manage Klarna disputes will be automatically enrolled. If you'd like to confirm these changes, follow these steps:
1. Go to the Disputes dashboard view on your [Stripe Dashboard](https://dashboard.stripe.com/), and filter to **credit not processed** as the reason. Look for a Klarna dispute with this reason.
1. Click into the disputes object view for details on the dispute.
1. Select **issuer evidence**.
1. A pop up will appear with the return tracking details.