# How to handle recall requests for EUR bank transfers 

This article describes how to handle recall requests, or “inquiries”, for EUR bank transfers (also referred to as SEPA bank transfers). Rather than manually responding to emails, you can manage inquiries with our Disputes interface through the API or the Dashboard.
## FAQ
### What can I do when I receive a bank transfers recall request?
When you receive an inquiry or recall request, you can either accept or reject the request, without any negative consequences.
### Does my customer have to pay for requesting a recall?
Recall requests are free for the end customer to make.
### Why would my customer initiate a recall request?
In countries where bank transfers are a preferred payment method, some customers may use recall requests (or inquiries) through their bank to ask for a refund. With Stripe, we will pass on this request to you via the dashboard.
### How do you handle recall requests within Stripe and what type of disputes do you create?
Disputes created in Stripe from a recall request are of the type “informational”. This means that recall requests do not immediately impact your overall standing on Stripe, but are meant as a convenient way to surface these customer requests to you.
### Can I try this feature in a sandbox?
When funding the cash balance in a sandbox, add the prefix `RECALL_` to the reference you are adding. The reference (without the prefix) should match the reference expected by the relevant Invoice or Payment Intent you are funding.
### What regions is this feature available in?
This feature is only available in the EU, where the possibility to request a recall is a feature of the SEPA Credit Transfer scheme.