How to create and display a “Commerce Disclosure” page : Stripe: Help & Support

How to create and display a “Commerce Disclosure” page

This guide explains how to create a notification page based on the Specified Commercial Transactions Act. This is a regulatory requirement specific to Japanese accounts and businesses.

The Specified Commercial Transactions Act was designed to protect the interests of customers making purchases online or through mail orders, and states that all sellers must display a "Commercial Disclosure" page that provides basic information about their business and how it operates. Sellers who use Stripe to process payments must display Commercial Disclosure information on their website as required by the Installment Sales Act, even if they do not conduct mail-order sales to consumers subject to the Specified Commercial Transactions Act. This guide explains what Stripe requires its merchants to list on the "Commercial Disclosure" page. We don't guarantee compliance with the Specified Commercial Transactions Act or other laws.

The revised Specified Commercial Transactions Act adds requirements for online businesses serving Japanese consumers. In addition to the obligation to display Commercial Disclosure information, mail-order businesses must display certain items on the final confirmation page displayed to customers. Read more about these guidelines.

The format of the Commercial Disclosure page is flexible, but must meet these guidelines:

The title of the page should be "Commercial Disclosure" (特定商取引法に基づく表記) or "Mail Order Sales Disclosure" (通信販売に関する表示事項).
Include all required items, listed below, on one page.
Make the page accessible from your homepage and payment area. Many users include a link to the page in their footer or navigation bar.

Required Items

The Commercial Disclosure page must contain the following information:

Item Type	Description	Example
Legal Name	For businesses, this is your registered trade name. If you are an individual, this is your registered trade name or full legal name, but you may also omit it by saying “We will disclose without delay if requested".	ABC K.K. John Smith
Address	The address of your place of business (address on the registry). If you're a sole proprietor, you can replace with "We will disclose without delay if requested".	-12 Nagatacho, Chiyoda-ku, Tokyo 〒100-6178
Phone number	A phone number your customers can use to contact you in Japanese. If you're a sole proprietor, you can replace with "We will disclose without delay if requested".	03-1234-5678 Hours 10:00 - 18:00 (excluding weekends and holidays)
Email address	An email address your customers can use to contact you	contact@example.jp
Head of Operations	The head of your organization or business, or a designated company representative	John Smith
Additional fees	Provide information about any fees that your customers may be subject to in addition to the cost of the product or service itself, including (but not limited to): shipping costs, processing fees, etc.	A flat-rate shipping cost: ¥1000 per box Transaction fee for Konbini payments: ¥100
Exchanges & Returns Policy	All Stripe users must maintain a fair refund policy. Explain how you handle exchanges and refunds here. Provide two explanations: one for handling a defective item, and one is for handling regular, non-defective items.	＜Returns and exchanges requested by customers＞ Items before shipping: You can cancel your order by pressing the cancel button on the website. Items after shipping: Unopened items can be refunded or exchanged for items of equal or lesser value only if you contact the customer support center (insert phone number) within 10 days of the arrival of the item. We do not accept returns or exchanges of items after opening. ＜Returns and exchanges for defective goods and services＞ Please contact the customer support center (insert phone number). We will refund or exchange with new products at our shipping cost.
Delivery times	When the goods will be delivered to the customer or when the service will be provided after the customer has placed an order.	Orders will be processed within 3-5 business days. Products should be received within 14 days and are available as soon as you place your order.
Accepted payment methods	All payment methods available for customers to pay for the service	Credit cards or via local bank transfer
Payment period	Period that customers are expected to make payments.	Credit card payments are processed immediately, while local bank transfers must be sent within 3 days of the date of order.
Price	Sales price of the product or service (including consumption tax)	¥4,000 Amounts listed on each product page

Optional Items

Depending on the products or services you are selling, you may want to also include the following.
For continuing sales contracts (when it is necessary to conclude a contract with recurring payments), there is another provision.

Item Type	Explanation	Example
Application period	If you're selling products or services only for a certain period of time (such as before an event), state it here.	Applications can be made through March 21.
Available quantity	If you're only selling a fixed number of your product, or if there are other restrictions on sales, state it here.	Limited to the first 200 customers only. / You can purchase up to two per person.
Operating environment	If you're selling software, state the operating system requirements (for ex., disk space, operating system).	iOS 9.3, 64GB, iPhone 5 or later.

For Checkout or Payment Links users

Using Checkout or Payment Links, you can display the link in your payment page by setting your Specified Commercial Transactions Act disclosure page URL in the Dashboard.

From Settings:

Under Account Settings, click Business, then click the Business Details tab,
Click Edit, then register your page in Commerce disclosures at the bottom of the page.

Customers can view the page from the Commerce Disclosure link at the bottom of the Checkout page.

For Konbini payments users

If you accpet Konbini payments, you must meet the following requirements:

The website must be accessible in Japanese.
The Support phone number must be a landline phone number or an IP-based phone number (050) connected to a landline. Mobile numbers are not allowed.
Support operating hours must be listed under contact information, including telephone and email availability.
If you're a sole proprietor and would like to add your business name as reference, list the business owner name at the top of the page, then add the business name below. The owner's name must always be listed first.