Handling a dispute as a Xero user

A dispute occurs when a customer challenges a charge with their bank or credit card company. Disputes (also known as chargebacks) are often the result of fraudulent charges made by stolen credit cards or card numbers.

If you have received a dispute, you want to submit evidence in your favor, which can be done through your dashboard. The dashboard has a step by step guide, but you’ll want to tailor your evidence to the type of dispute.

Additional Information

To learn more about disputes, visit: