For merchants

Creating GrabPay payments

• Creating payments with GrabPay – using the Payment Intents API

• Creating payments with GrabPay – using Stripe Checkout

• GrabPay GitHub sample

• Please note the Integration requirements for GrabPay on Stripe

Transaction limits

See GrabPay availability. Charge limits are decided by regulatory entities and are not subject to change.

Creating refunds

GrabPay refunds can be created either via the Dashboard or via the API

For customers

Requesting refunds

GrabPay payments can be refunded up to 90 days after the payment date.

• To request a refund or request support with a payment, please contact the merchant directly and provide your transaction details.

• Our merchants are responsible for the nature and quality of the products or services provided, and for delivery, support, refunds, returns or any other ancillary services provided to customers.

• Please contact merchantsupport.sg@grab.com (for SG customers) or merchantsupport.my@grab.com (for MY customers) should you require more help.