A. Getting started

Once you have successfully completed account activation, you will see GrabPay enabled for your Stripe account, and you can start accepting GrabPay payments via the Payment Intents API or Stripe Checkout.

Merchants in Singapore (SG) and Malaysia (MY)

Standard connected accounts or users that are not using Stripe Connect should already have GrabPay enabled.

• As a next step, please go to the GrabPay docs to start integrating.

• If you are unable to see "GrabPay" in the list of Live or Eligible payment methods, please check again that your account details are correct and have been verified. If you require more help, please contact Support.

• GrabPay is not available for merchants outside of Singapore and Malaysia at present.

SG platforms with SG connected accounts

• Your Standard connected accounts should already have access to GrabPay. If they need more help, please ask them to contact Support directly.

• If you have Custom or Express connected accounts, you can request the GrabPay capability for your connected accounts.

MY Platforms with MY connected accounts

• Your Standard connected accounts should already have access to GrabPay. If they need more help, please ask them to contact Support directly.

• If you have Custom or Express Connected Accounts, please contact Support for next steps.

Platforms outside SG and MY with SG and/or MY connected accounts

• Your Standard connected accounts should already have access to GrabPay. If they need more help, please ask them to contact Support directly.

• If you have Custom or Express Connected Accounts, please contact Support for next steps.

Additional information

• Once you start to receive live payments with a payment method, it will move from the "Eligible" section to the "Live" section on your Payment method settings Dashboard.

Related links

• GrabPay support site articles

• Start integrating GrabPay

• GrabPay on Shopify, WIX and WooCommerce

B. Market availability

For country and currency availability, please refer to: https://stripe.com/docs/payments/grabpay/accept-a-payment

For the latest on local pricing on GrabPay, please refer to:

• SG: https://stripe.com/en-sg/pricing#pricing-details

• MY: https://stripe.com/en-my/pricing#pricing-details

GrabPay follows the Restricted Business Lists set by Stripe in Singapore and Malaysia

For transaction limits by country and GrabPay wallet type, please refer to: https://stripe.com/docs/payments/grabpay/accept-a-payment

C. Feature availability

GrabPay is not supported on Stripe Billing and recurring payments at present. For users accepting charges via Shopify, WIX, WooCommerce and other Stripe Partners, please check with these Partners directly if they support GrabPay.

For the latest on feature availability, please refer to the Payment method properties section here: https://stripe.com/docs/payments/grabpay#refunds.