# Fix CAPTCHA errors on the Stripe Dashboard login

If you're seeing CAPTCHA errors when logging in to the Stripe Dashboard, try the following steps in order.
## 1. Check your browser setup
- Disable any VPNs or browser extensions (for example, adblockers or privacy tools) that may block hCaptcha or HUMAN Security from loading.
- Try logging in with a private browsing session, a different browser, or a different device.
## 2. Check your network
Make sure your network isn't blocking these domains or their subdomains (for example, `*.hcaptcha.com`):
- hcaptcha.com
- perimeterx.net
- px-cloud.net
If you're behind a corporate firewall, ask your IT administrator to allowlist these domains.
To verify access, try completing these CAPTCHA challenges:
- [hCaptcha demo](https://accounts.hcaptcha.com/demo): Check the **I am human** checkbox and submit the form.
- [HUMAN Security demo](https://human-chl.a.pxi.pub/index.html): Click and hold the **PRESS & HOLD** button until the bar fills and a checkmark appears.
## 3. Capture a HAR file
If the steps above didn't help, Stripe may ask you to capture your web session traffic as a HAR file. See [Troubleshoot web ad requests](https://support.google.com/admanager/answer/10358597) for instructions on capturing web session traffic.
When capturing the HAR file:
- Refresh the page after opening developer tools
- Fill in your email and password fields, then attempt to log in
- Enter a random string in the password field instead of your real password, HAR files store passwords in plaintext