Emergency Backup Codes for Two-Step Authentication Requirement

Question

What is the emergency backup code and what happens if I lose it?

Answer

You can use the emergency backup code to disable two-step authorization on your account in the event you do not have your mobile device.

Where to get your emergency backup code

  • At the end of the two-step authentication setup process, Stripe will display an emergency backup code. This code is only displayed once, so be sure to write it down and store it somewhere safe.

  • If you lose your code but still have access to your account, you can generate a new emergency backup code from your two-step authentication settings.

Additional Information

If you lose access to both your mobile device and your recovery code, you will need to contact us to help you back into your account.