# Disputes and fraud in Mexico FAQ

Common questions regarding disputes and fraud in Mexico.
## What are disputes?
When a customer has an issue with a credit card charge, they can dispute it with their bank. When a cardholder issues a dispute, the bank notifies Stripe and the bank withdraws the disputed amount plus the bank's MXN 150.00 fee for managing the case. This amount is deducted from your balance and held by the bank until a resolution is reached.
## Where can I see my disputes?
You can see all disputed payments in the [Dashboard](https://dashboard.stripe.com/test/disputes) under **Payments** > **Disputes**.
## Why is Stripe holding fees on my disputes?
Stripe isn't liable for dispute and chargeback fees. These are held by the bank and only returned to the merchant if the dispute is won on their behalf.
## I received a dispute. What should I do?
If you receive a dispute, we recommend getting in touch with the customer to discuss it before you respond. It’s possible that they simply didn't recognize or remember the transaction when they viewed their statement.
Second and most importantly, make sure to submit evidence through the Dashboard within the timeline shown under **FECHA LÍMITE DE RESPUESTA**. You should always submit evidence, even if the customer withdraws the dispute -- a dispute without evidence is automatically closed as lost for the merchant and you’ll lose your dispute fee.
See your disputes in the [Dashboard](https://dashboard.stripe.com/disputes).
Learn more about [different reasons for disputes and how to respond](https://stripe.com/docs/disputes/categories)
## I received a dispute and I've already sent physical goods to the customer. What should I do?
See our [tips on what evidence to submit depending on the dispute type](https://stripe.com/docs/disputes/categories).
We also encourage you to review our best practices to protect your account from fraud and disputes.
## How can I set Radar rules in my account?
First, make sure you have Radar Plus configured in your account. You can check under **Settings** > **Radar** in the Dashboard, or go directly to [the Radar plan page](https://dashboard.stripe.com/settings/plans-and-fees/plans/radar/choose).
To try Radar Plus, click **Try Radar Plus** on the plan selection page. If you're currently on Radar Standard, you can also upgrade at any time from the same page.
Once you have Radar Plus set up in your account, go to **Settings** > **Radar** > **Rules**. Follow [our docs](https://docs.stripe.com/radar/rules) to build rules in your account.
We recommend setting rules to put in review transactions with an amount that is larger than your typical transactions (Review if :amount_in_mxn > [your typical transaction amount]).
Starting October 21, 2026, Radar rules apply to all supported payment methods by default, not just card transactions. You can use the `:payment_method_type:` attribute in your rules if you want a rule to apply only to a specific payment method.
## How can I identify suspicious charges?
The type of fraud attack will depend on the type of business, and for that reason the business owner has to be aware of suspicious payments and manage the protection of their Stripe account. Be on the lookout for multiple payments from the same customer/card, payments with an amount larger than your typical orders and payments from countries that you don’t usually get orders from.