Dispute an ACH charge
I want to dispute an ACH payment I see on my bank statement. What do I do?
A customer can open a dispute for an ACH payment for only three reasons:
- The transaction was never authorized or the authorization was revoked.
- The transaction was processed on a date earlier than authorized (any date after is acceptable).
- The transaction is for an amount different than was authorized.
In order to dispute a charge, the customer must inform their bank in writing within 60 days of the original payment.