# Decline code `do_not_honor` 

If a card is declined with the decline code `do_not_honor`, the only way to resolve this is to ask your customer to reach out to their card-issuing bank to look at the transaction and determine why it was declined. Customers should provide the bank with the charge amount, date/time, and the company name for assistance.
Stripe is not given any additional information beyond the decline code and cannot provide insight into why the card was declined.
## Additional Information
* [Declines](https://stripe.com/docs/declines) (Stripe Docs)
* [Bank decline codes](https://stripe.com/docs/declines/codes) (Stripe Docs)