Customer card declined when processing payment

There are a number of reasons why a customer's card could be declined. You can read about the main types of declines and ways to address them in the Understanding Declines and Failed Payments guide in Stripe Docs.

Additional Information

  • Certain declines might be preventative measures working in your favor to minimize the possibility of a fraudulent payment, that otherwise could result in a dispute.

    • Examples of this are cards that are picked up by Stripe Radar as fraudulent, or that match custom Radar rules created by you to filter out transactions you do not want to accept.

  • Understanding Declines and Failed Payments (Stripe Docs)