This article is for Connect platforms onboarding Custom connected accounts in the United States, Canada, and Singapore.

Requirements

If you have Custom connected accounts operating in any of these countries, you may need to update your onboarding flow for the updated requirements. See the table below for more information about the earliest deadlines in each country.

Starting mid-August, see the status of affected connected accounts in the Dashboard Accounts to Review page. To filter by country click More filters > Verification requirement and then tick the box(es) for the countries you want to see. See the Custom accounts deadlines FAQ for more details

The dates mentioned above are the earliest possible due dates, and enforcement of individual accounts may vary. These deadlines are subject to change. We’ll notify you of any changes.

Definitions

• New users deadline: The date by which you’ll need to have updated your onboarding flow to meet the updated requirements for newly onboarding connected accounts. Failure to meet the updated requirements by the set deadline will prevent new users from being able to accept payments.
• Existing users deadline: The date by which you’ll need to have resolved all future_requirements for your existing connected accounts (accounts created before the new users deadline). This date will trigger all outstanding future_requirements to become current requirements. If an account doesn't provide the required information by the due date, their ability to accept payments and receive payouts will be paused. Typically, the timeframe to provide updated information is 14 days from the due date to continue receiving payouts, and 28 days to continue accepting payments.

Keep your accounts compliant

When we notify you about updated requirements for a particular country, you’ll see an overview of the actions needed and their associated deadlines on your Stripe Dashboard. Follow documentation on handling verification updates to ensure your accounts are compliant.