Custom account onboarding requirements

This article is for Connect platforms onboarding Custom connected accounts in the United States, Canada, and Singapore.

Requirements

If you have Custom connected accounts operating in any of these countries, you may need to update your onboarding flow for the updated requirements. See the table below for more information about the earliest deadlines in each country.

Country

Key dates

Docs

United States (US)

  • New connected accounts deadline: now, as of March 1, 2024
  • Existing connected accounts deadline: September 30, 2024

Canada (CA)

  • New connected accounts deadline: September 30, 2024
  • Existing connected accounts deadline: September 30, 2024

Singapore (SG)

  • New connected accounts deadline: January 7, 2025
  • Existing connected accounts deadline: March 25, 2025

Starting mid-August, see the status of affected connected accounts in the Dashboard Accounts to Review page. To filter by country click More filters > Verification requirement and then check the box(es) for the countries you want to see. See the Custom accounts deadlines FAQ for more details

The dates mentioned above are the earliest possible due dates, and enforcement of individual accounts may vary. These deadlines are subject to change. We’ll notify you of any changes.

Definitions

Keep your accounts compliant

When we notify you about updated requirements for a particular country, you’ll see an overview of the actions needed and their associated deadlines on your Stripe Dashboard. Follow documentation on handling verification updates to ensure your accounts are compliant.