# Contact options for GoFundMe and Stripe

### Contact GoFundMe
GoFundMe is available by email or live support via the [GoFundMe Help Center](https://support.gofundme.com/hc/). Their team can answer questions on the following:
* How GoFundMe works
* Running a successful campaign
* Managing a campaign
* Fundraising tips
* Connecting to Stripe
### Contact Stripe
Stripe is best positioned for payment related questions, for ex., failed donations, missing withdrawals, fraud, chargebacks, and general payments processing. To make sure we can answer you as effectively as possible:
* Ensure you are logged in before contacting us. You will be prompted to do so on our [contact page](/email/login).
* Include as much information as possible (charge IDs like chXXX and payout IDs like poXXX).