The four major ways to change Monthly Recurring Revenue (MRR) are through new subscriptions, expansions, contractions, and churn.
This occurs when a new or existing customer starts a new active subscription, or upgrades from a free subscription to a paid subscription.
This occurs when an existing paid subscription is upgraded or modified to increase its MRR. This can happen by adding or changing a plan, increasing the quantity, or lowering a discount.
This occurs when an existing paid subscription is downgraded or modified to decrease its MRR (to a non-zero amount). This can happen by removing or changing a plan, lowering the quantity, or increasing a discount.
This occurs when an existing paid subscription is either canceled, downgraded to a free subscription, or becomes delinquent. Note that when the trial ends on a new subscription for a customer without a saved payment method, the subscription briefly moves from status=trialing
to status=active
before the first invoice fails payment, and the subscription becomes status=past_due
.
For recommendations on how to use Billing to increase your MRR, see Ways to Grow Your Monthly Recurring Revenue (MRR).