Chargeback responsibility for Connect platforms and connected accounts
Who is responsible for chargebacks if I’m a Connect platform? If I’m a connected account, what do I have to do if there’s a dispute?
For charges made on a Standard connected account directly, the Standard account will be responsible for chargebacks. This means that by default Stripe will attempt to withdraw funds from the Standard account’s balance.
Express and Custom accounts
For platforms that create Express or Custom accounts for its sellers, the platform is liable for chargebacks. When a platform issues a refund on a destination charge, Stripe will the platform’s balance by default. The platform will need to initiate a transfer reversal on the connected account to retrieve the funds from that account’s balance.