This page contains information intended for customers of businesses that use Stripe. If your business uses Stripe and you’d like to find out more about subscriptions, please see our documentation.

To cancel a subscription made through Stripe, you must contact the business directly, as Stripe is not authorized to cancel subscriptions on behalf of customers. If the business is unresponsive or potentially fraudulent, you should contact your bank for recommendations on how to proceed.

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If you have a recurring subscription charge on your bank statement from Stripe or a business using Stripe that you would like to cancel or get refunded, you will need to reach out to the business. Stripe is not authorized to cancel subscriptions on behalf of customers of a business. If you are unable to get in touch with the business, they are unresponsive, or you believe the business might be fraudulent, the next course of action would be to reach out to your bank for options. They may have recommendations for how to proceed, such as opening a dispute.

For context, Stripe is a payments processor that works with businesses to help them accept payments through their websites, apps, and in store.

If you don’t know the business or how to get in touch, you can use our secure charge lookup tool to search for the business.