Canceled Source payment appears on customer's bank statement

Ask the customer to review their bank statement and confirm that this is a debit and not a credit. If it does not balance out and the customer was debited, contact Stripe Support.

Additional Information

Once a Source is canceled, the customer’s authenticated payment is refunded automatically and no money is removed. This might appear as a charge on a bank statement, but it should actually be a credit rather than a debit.