# Brazil-specific account verification troubleshooting

If verification on your account fails, it can result in your payouts being paused. Remember, it can take up to 24 hours for newly uploaded documents to be reviewed.
See also Brazil-specific information to open a Stripe account
## Incomplete information on your account
Make sure you've included required tax information such as the CPF or CNPJ numbers. Ensure you entered your full name and that the information is the same as for your CPF. The ID number is your CPF.
## Documentation provided doesn’t show tax information (CPF/CNPJ)
* **Person verification:** The CPF _must_ be visible in the document uploaded for verification (RG or Driver's license).
* **Business verification:** If the document used for business verification doesn’t show the CNPJ number, you may need to add additional documentation to complete your account’s verification. In that case, you can upload an additional document like Cartao CNPJ (only accepted as a complementary document for verification) or one of the accepted documents for verification in Brazil.
## Legal representatives vs shareholders
There are different fields for legal representatives and shareholders (when the business type is partnership or corporation).
Shareholders can be non-Brazilians. If they are non Brazilians but live in Brazil, they will have a CPF.
Legal (business) representatives must reside in Brazil and are required to provide their CPF.
## General account verification information
What do I need to do to verify my Stripe account?