Shipt partners with Stripe to file 1099 tax forms that summarise your earnings or sales activities. We've put together some FAQs to help you learn more about 1099s, and how to use Stripe Express to review your tax information and download your tax forms.

If you have already created a Stripe Express account, you can log in to manage your tax information at connect.stripe.com/app/express.

What is a 1099 tax form?

A 1099-NEC form summarises earnings as an independent contractor in the US. It will be provided to you and the IRS, as well as some US states, if you earned US$600 or more in 2023. If you're an independent contractor or gig worker, you'll need this form to file your taxes.

What is Stripe Express and how can I access it?

Stripe Express allows you to update your tax information, download your tax forms and track your earnings. If you're a Shipt shopper and earned £600 or more in 2023 through Shipt in the US, Stripe will send an email (titled "Get your Shipt 2023 tax forms faster by enabling e-delivery") inviting you to create an account and log in to Stripe Express.

If you are unable to find that email, go to our Support site, where you can request a new link to be sent to your email address.

If you still are not able to locate your invitation email, please reach out to Shipt's Support team for help with updating your email address.

I no longer have access to the phone number that I signed up with. How do I log in to my Stripe Express account?

If you've lost or updated your phone number, you can select the "I no longer have access to this phone number" option to authenticate via email and change your phone number.

Have a look at the link below to learn more:

I've lost my phone or changed my number – how can I log in to my account?

I earned enough to need a 1099 form in 2023. Why haven't I received an email from Stripe?

If you earned enough to need a 1099 form in 2023, you should have received an email from Stripe by mid-January 2024. Emails will be sent out in phases to Shipt shoppers starting in November 2023.

If you can't find an email from Stripe, it's possible that:

• The email may be in your spam or junk email folder. Please search your inbox for an email titled "Get your Shipt 2023 tax forms faster by enabling e-delivery".
• Shipt does not have your most current email address on file. Please check any other email addresses that you may have used to sign up for Shipt or contact Shipt to update your email.
• The email address associated with your Shipt account is incorrect, missing or unable to receive emails.
• Shipt has chosen to post forms to you. If you have not received an email from Stripe or a 1099 in the post, please contact Shipt to get a copy of your tax forms.

Please note that if you earned enough to need a 1099 form in 2023 and do not receive an email from Stripe by mid-January, you will be sent a paper copy of your 1099 tax form.

When will I receive my 1099 tax form?

If you've agreed to e-delivery, you should receive your 1099 tax form by 31 January 2024 (plus up to 10 business days for postal delivery of a paper form).

Here are a few important dates to bear in mind:

• Starting in November: Stripe will email you instructions on how to set up a Stripe Express account. You'll need to create an account and agree to paperless delivery (i.e. agree to receive your 1099 tax form electronically via Stripe Express). You will need an account to download your 1099 tax form.
• Before 19 January 2024: Confirm your tax information (e.g. name, address and SSN or EIN) is correct via Stripe Express.
• By 31 January 2024:
  • Your 1099 tax form will be available to download via Stripe Express if you agree to paperless delivery.
  • Your 1099 tax form will be posted to you if you don't receive an email from Stripe or don't agree to paperless delivery. Please allow up to 10 working days for postal delivery.
  • Shipt will file your 1099 tax form with the IRS and relevant state tax authorities.
  • 15 April 2024: IRS deadline to file individual tax returns. You'll need your 1099 tax form to file your taxes.

How do I update my tax information?

Open the email from Stripe and click on the "Get started" button, which will prompt you to create a Stripe Express account. Once you've created an account, you'll be able to review your tax information (e.g. name, address, and SSN or EIN) and make any necessary changes via Stripe Express.

Please update your information no later than 20 January 2024. Edits to tax information in Stripe Express will be unavailable from 20 January 2024 to 1 February 2024.

Please note: If you don't agree to paperless delivery by mid-January 2024, we'll automatically post your 1099 tax form to the address on file, so it's critical that your information is current, correct and complete.

You may find that your 1099 tax form reports your SSN number and you want to use your EIN (or vice versa). If that's the case, you'll want to contact Shipt to update your legal entity information.

Please note: If you're operating as an individual, sole proprietorship or single-member LLC, the IRS will expect to see the individual owner's name and SSN (as opposed to business name and EIN) reported on your 1099 tax form. 

Above: You can review and update your tax information from the Tax forms page in Stripe Express.

When answering the account claim security questions, it states that my answers are incorrect. What should I do?

Please contact Shipt Support to confirm the information that they have on file against the information that you are providing.

Why is Stripe requesting my Social Security Number (SSN), Employer Identification Number (EIN) or Individual Taxpayer Identification Number (ITIN)?

Your SSN, EIN or ITIN is required to file your 1099 tax form with the IRS and relevant state tax authorities.

Is my tax information secure?

Stripe's security tools and best practices ensure that your sensitive information is safely stored and encrypted. Learn more about the safeguards that we've put in place to protect your information. Please make sure that you keep your login credentials for Stripe Express secure.

How can I download my 1099 tax form?

If you create a Stripe Express account and agree to paperless delivery, Stripe will email you to let you know when your 1099 tax form is available for download via Stripe Express. If you don't agree to paperless delivery, Stripe will send you a paper copy of your 1099 tax form instead.

Above: You'll be able to download your 1099 tax form from the Tax forms page in Stripe Express.

How can I get a corrected 1099 tax form?

If you feel that corrections need to be made to a 1099 tax form that has already been "filed", use the edit option on the Tax forms page in Stripe Express. Information that you edit will not appear in the 1099 tax form in the Stripe Express dashboard, but it is shared with Shipt. You should contact Shipt after you've made the edits that you want. They can assist you with a correction. Once Shipt "files" your correction, you will be notified via email and you will see a new 1099 tax form appear in the Stripe Express dashboard.

Please note that it can take up to 72 hours after the platform files the correction for you to be notified.

Above: You can edit information by selecting the option in the Stripe Express Tax Form page.

Why don't the earnings on my 1099 tax form match what I can see on the Transactions page of Stripe Express?

For questions about differences in your earnings, please visit Shipt's help article.

How do I get my Shipt mileage report?

Stripe is not involved in mileage reporting for Shipt and cannot assist with questions about it. Please refer to Shipt's help article for these inquiries.

How do I get in touch with Stripe or Shipt for more help?

If you have a question that isn't answered here, we recommend looking through the 1099 tax forms or Stripe Express resources pages. If you still need help, please contact Stripe Support.

For questions about your earnings or 1099 tax forms, please visit Shipt's Support article.