Overview

If the documents uploaded for verification don’t meet our requirements, you’ll receive an error message from us explaining why the document isn’t acceptable. You can find this verification feedback in two places:

1. On your account, you’ll see a red banner highlighting that we require more documents/information
2. In a feedback email to the account owner

Why your documents might have been rejected

Trade License/Freelancer Permit

• The license/permit is expired: if your trade license/permit is expired, we cannot accept it for verification. You must wait until you have the renewed document to continue with the verification process
• The license/permit is not issued in the UAE: we can only accept licenses/permits that are issued within the UAE for a UAE account
• Name mismatch: the business name on your account does not match the business name on the license/permit
• Emirate mismatch: The emirate in which your license/permit was issued does not match the emirate of your business’s address on your account
• Missing representative information: the account representative is not listed on the trade license/permit

Memorandum of Association

• Missing ownership information: the document does not include information on the split of ownership of the business. To verify an MoA, the document needs to show all owners of the business and the split of shares between these owners.
• Name mismatch: the business name does not match the name of the business on the account
• Missing owners: owners listed on the MoA are not present as owners on the account. Any individual who owns 25% or more of the business is required to be added as an owner to your account. If your business is partially or wholly owned by another business, you’ll need to provide an MoA or equivalent document for that business so we can identify which owners are required to be present on the account. This will require individuals from the holding company to be added to your account and verified in cases where these individuals ultimately own 25% or more of your business.

Proof of Bank Account

• Invalid document type: the document is not a valid/official source of proof from your bank. For verification, we require either a scanned copy of a physical letter issued by your bank or an exported PDF statement from your bank’s web portal or app.
  • We cannot accept letters drawn up by anyone other than your bank or screenshots of banking apps.
• The document is password protected: we can’t review documents that are password protected. Please export the document as a non-password protected PDF or JPEG for review.
• Incorrect name: the bank account is not in the name of your business. We can only accept personal bank accounts for single member LLCs. If your business is not a single member LLC, you are required to provide proof of a business bank account for verification.

Power of Attorney

• Missing name: the document does not contain the business name on the account
• Missing representative: the document does not contain the name of the company representative on the account

Passport

• Incorrect DOB: there is a date of birth mismatch between the document and the account
• Name mismatch: the name on the document is different to the name on the account
• Missing pages or unreadable: the document uploaded is missing pages (front or back) or is illegible
• Expired: the passport is expired
• ID number mismatch: the ID number on the account does not match the ID number on the passport
  • Applies to non-UAE residents

Residency visa

• Incorrect DOB: date of birth mismatch between the document and the account
• Name mismatch: the name on the document is different to the name on the account
• Missing pages or unreadable: the document uploaded is missing pages (front or back) or is illegible
• Expired: the visa is expired

Emirates ID

• Incorrect DOB: date of birth mismatch between the document and the account
• Name mismatch: the name on the document is different to the name on the account
• Missing pages or unreadable: the document uploaded is missing pages (front or back) or is illegible
• Expired: the visa is expired
• ID number mismatch: the ID number on the account does not match the ID number on the EID
  • Applies to UAE residents

You can correct any of the above information or upload new documents to your account.

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Other FAQs

I'm being asked to add additional owners to my account but they're not involved with my business?

If we identify an individual who owns 25% or more of your business, they are required to be added as an owner on your account and verified as an ultimate beneficial owner. This may involve adding individuals from holding companies who are not involved in the running of your business if they ultimately own a 25% or more share of your business.

If we're requesting owners to be added who have left the company since your documents were drafted, please upload a share sale certificate or amendment to the MoA/AoA that details this change in ownership. You can upload this document via your account where we request a memorandum of association.

Why am I being asked for a power of attorney document? What is a power of attorney document?

We request a power of attorney document if the manager/account representative on the account is not present on your trade license or memorandum of association. You can find more details about the power of attorney document here.

Some of the owners of my business are under 13 years old. What do I need to do?

Due to policy restrictions, we can't support businesses whose owners are minors.

I'm being asked to provide a memorandum of association but my business doesn't have one?

If your business is a sole establishment, you might have signed up as the incorrect legal entity type.

If your business is not a sole establishment, you will need to provide some documentation that outlines the ownership structure of the business.