Troubleshooting my bank account setup

Updated your bank account while your payout was in transit?

You can update your bank account at any time. However, if your payout is already in transit, it will be paid out to your old bank account and not to the new account.

Payouts are created in advance of their post date to ensure that funds reach your bank account on the date that they are expected. If a payout is appearing in your account as in transit or paid, updates made to your bank account information will not apply retrospectively to these payouts and will only apply to the next payout.

You should contact your old bank to find out what will happen to the funds. You will need to provide the following information: bank account details, date expected, exact amount and payer (Stripe).

Entered the wrong bank account details?

If the wrong bank account details are added, your payout will be sent to this incorrect bank account. To correct this, see: Payout sent to wrong bank account.

Has your bank account been closed?

If your payout is sent to a closed bank account, it will be returned to your account automatically.

Need to update your bank account?

You can update your bank account.