Learn how statement descriptors work.

Statement descriptors explain charges or payments on bank statements. Using clear and accurate statement descriptors can reduce chargebacks and disputes. Banks and card networks require the inclusion of certain types of information that help customers understand their statements, and statement descriptors provide this information.

When you activate your account, you can set a single statement descriptor (static statement descriptor) that appears on all customer statements.

Statement descriptor requirements

A complete statement descriptor must meet the following requirements:

• Only contains Latin characters.
• Contains between 5 and 22 characters, inclusive.
• Contains at least one letter.
• Doesn't contain any of the following special characters: <, >, \, ' " *.
• Reflects your Doing Business As (DBA) name.
• Contains more than a single common term or common website URL. A website URL is only acceptable if it provides a clear and accurate description of a transaction on a customer's statement.

Set the static component

You set a static statement descriptor or the shortened descriptor (prefix) in your account. This value then appears on all customer statements for charges or payments.

Set both the statement descriptor and the shortened statement descriptor for flexibility in setting statement descriptors on charges.