If we are unable to verify your identity programmatically, your platform might need to request additional documentation in order to verify your identity. To verify individuals in Europe, Canada, Australia, and New Zealand, your platform will ask unverified individuals to provide two separate documents:

• one which serves as Proof of Identity
• one which serves as Proof of Home Address

Accepted document types

For a list of document types for individuals per country please refer to: Acceptable verification documents by country.

Document requirements

Each document must meet specific requirements in order to be accepted for verification.

The information in these documents must be matched to the information on your account, so it is best to first confirm that the personal information listed on your account is correct before documents are uploaded. You can view your personal information and make any changes in your account. Both Proof of ID and Proof of Home Address document uploads must be successfully reviewed and matched to the information on your account before your identity can be verified. Reviews can take up to 24 hours to complete.

A summary of document standards is listed below:

Proof of Identity document requirements:

• Documents must be uploaded in full color (i.e. no black-and-white scans)
• Documents must be clear and large enough to read
• Photocopies of identity documents are not acceptable
• Documents must be valid and not expired
• Complete documents must be uploaded. A complete document is defined as:
  • Both front and back of a driver’s license or identity card
  • The entire personal information page of a passport
• Documents can be uploaded in .png or .jpg format (photos and color scans acceptable)
• If the ID is from the Netherlands, make sure your citizen service number (BSN) is not visible in the photo.

Proof of Home Address document requirements

• Documents must be clear and large enough to read
• Documents must be dated within the past six months
• Complete documents must be uploaded. A complete document is defined as:
  • At least one full page of the document
  • The full name and address of the individual are clearly stated and legible
• Documents can be uploaded in .png, .jpg, or .pdf format

Uploading your verification documents

Due to the highly sensitive nature of your verification documents, Stripe can only accept documents which are uploaded through your account. Documents must not be sent through email.

Business verification

For details about the business verification step, see Documents for Business Verification.