# How can we help?

**Popular articles**

- [Trouble signing in?](/questions/trouble-signing-in)
  Forgot username? Your username is the email address you used to register. If you're not sure which email address you used, search your inboxes for…

- [Waiting for your first Stripe payout? What you need to know](/questions/waiting-on-your-first-stripe-payout-what-you-need-to-know)
  This article helped 95% of Stripe users solve their issue. There is a 7–14 day waiting period for the first payout. This delay is necessary for risk…

- [Add a bank account for payouts](/questions/add-a-bank-account-for-payouts)
  This article helped 93% of Stripe users solve their issue. To receive payouts, you must have a bank account linked to your Stripe account through the…

- [Late or missing payouts](/questions/late-or-missing-payouts)
  If a payout hasn't arrived according to its expected delivery date, there can be several reasons as to why. Check both your Dashboard and email to see…

- [Can't complete two-step authentication?](/questions/can-t-complete-two-step-authentication)
  You have several options to temporarily remove two-step authentication. Read these options carefully to regain access to your account as quickly as…

- [Charge you don't recognise from Stripe?](/questions/charge-you-dont-recognize-from-stripe)
  This page is for customers of businesses that use Stripe. If your bank statement has a charge from Stripe that you don't recognise, it may be from a…

- [How to handle disputes](/questions/how-to-handle-disputes)
  Each card network has its own process to handle disputes between cardholders and merchants. Merchants can challenge the dispute, providing evidence to…

- [1099-K tax forms](/questions/1099-k-tax-forms)
  This article is for Stripe Direct or Standard Connect users. For platforms working on 1099 tax forms for connected accounts, see Stripe Documentation…

- [Activate a new payment method](/questions/activate-a-new-payment-method)
  Enable or manage payment methods from the Payments settings in your Dashboard. Depending on the integration, you may need to complete additional…

- [How to refund a customer](/questions/how-to-refund-a-customer)
  You can refund non-disputed payments to customers directly from the Payments overview page in the Dashboard or using the Stripe API. The default…